Lightwork Ecommerce
Magento Support Plans
Flexible monthly plans designed to keep your Magento store running smoothly and improving over time.
Essential
Reliable maintenance & support
£495/month
⚙️ Security & module updates
🛠️ Ongoing maintenance & bug resolution
🔒 Security monitoring
🎨 Minor updates & quick fixes
🚀 Core performance checks
📊 Monthly health report
Best for:
Small stores needing stability & support
🌟 Most Popular
Growth
Ongoing improvements & optimisation
£895/month
✅ Includes all Essential features, plus:
🔨 UX & conversion improvements
🎨 Theme updates & enhancements
🚀 Speed & performance optimisation
🔀 Multichannel support (feeds, intergrations)
📊 Monthly optimisation roadmap
📞 Priority response
Best for:
Stores focused on improving performance
Management
Hands-off Magento management (we handle everything)
£1495/month
✅ Includes all Growth features, plus:
⚙️ Dedicated development capacity each month
🚨 Proactive monitoring & resolution
🧩 Magento & extension management
🔀 Integration support (ERP, APIs, feeds)
🏗️ Release planning & deployment
🌐 Technical SEO implementation
📊 Monthly performance & growth review
📞 Priority response & accelerated turnaround
Best for:
Established stores needing hands-off Magento management
Partnership
Strategic ecommerce growth partner.
Tailored to your growth goals.
£2500/month
✅ Includes all Management features, plus:
📋 Ecommerce growth strategy
🔀 Multichannel expansion
🔄 Conversion rate optimisation (CRO)
🚀 Performance & scalability planning
🖥️ Integration architecture & strategy
🔬 Continuous optimisation
📊 Ecommerce KPI tracking & performance reporting
📊 Quarterly growth roadmap & performance planning
📞 Dedicated priority support & direct access
Best for:
Scaling brands where ecommerce is mission-critical
Cancel anytime. No long-term contracts required
Essential
Reliable maintenance & support
⚙️ Security & module updates
🛠️ Ongoing maintenance & bug resolution
🔒 Security monitoring
🎨 Minor updates & quick fixes
🚀 Core performance checks
📊 Monthly health report
£495/month
Best for:
Small stores needing stability & support
Growth
Ongoing improvements & optimisation
✅ Includes all Essential features, plus:
🔨 UX & conversion improvements
🎨 Theme updates & enhancements
🚀 Speed & performance optimisation
🔀 Multichannel support (feeds, intergrations)
📊 Monthly optimisation roadmap
📞 Priority response
Best for:
Stores focused on improving performance
£895/month
Management
Hands-off Magento management
✅ Includes all Growth features, plus:
⚙️ Dedicated development capacity each month
🚨 Proactive monitoring & resolution
🧩 Magento & extension management
🔀 Integration support (ERP, APIs, feeds)
🏗️ Release planning & deployment
🌐 Technical SEO implementation
📊 Monthly performance & growth review
📞 Priority response & accelerated turnaround
£1495/month
Best for:
Established stores needing hands-off Magento management
Partnership
Strategic ecommerce growth partner.
✅ Includes all Management features, plus:
📋 Ecommerce growth strategy
🔀 Multichannel expansion
🔄 Conversion rate optimisation (CRO)
🚀 Performance & scalability planning
🖥️ Integration architecture & strategy
🔬 Continuous optimisation
📊 Ecommerce KPI tracking & performance reporting
📊 Quarterly growth roadmap & performance planning
📞 Dedicated priority support & direct access
£2500/month
Best for:
Scaling brands where ecommerce is mission-critical
Essential
Reliable maintenance & support
Updates | Security & Module Updates |
Security | Monitoring & Basic Protection |
Design | Minor Updates & Quick Fixes |
Performance | Core Performance Checks |
Reporting | Monthly Health Report |
£495/month
Best for:
Small stores needing stability & support
Growth
Ongoing improvements & optimisation
Includes All Essential Features + | |
Conversions | UX & Conversion Improvements |
Theme | Theme Updates & Enhancements |
Speed | Speed & Performance Optimisation |
Reporting + | Monthly Optimisation Roadmap |
Multichannel | Multichannel Intergration Support |
Support | Priority Response |
Best for:
Stores focused on improving performance
£895/month
Management
Hands-off Magento management
Includes All Growth Features + | |
Development | Dedicated capacity for pro development |
Protection | Proactive monitoring & resolution team |
Extensions | Magento & Extension management |
Integrations | Integration Support (ERP, APIs, feeds) |
Major Tasks | Release planning & deployment |
SEO | Technical SEO implementation |
Reporting ++ | Monthly Performance & Growth review |
Support | Accelerated Turnaround |
£1495/month
Best for:
Established stores needing hands-off Magento management
Partnership
Strategic ecommerce growth partner.
Includes All Management Features + | |
Growth | Ecommerce Growth Strategy |
Multichannel | Multichannel Expansion & Management |
Conversions | Conversion Rate Optimisation (CRO) |
Scalability | Performance & Scalability Planning |
Systems | Intergration Architecture & Strategy |
Optimisation | Continious Optimisation & Improvments |
KPI | Ecommerce KPI Reporting |
Growth Roadmap | Quarterly growth roadmap & plan |
Support | Dedicated priority support & direct access |
£2500/month
Best for:
Scaling brands where ecommerce is mission-critical
Which Magento Plan Do You Need?
Here are some common Magento store scenarios to help you choose the right level of support.
Store Details | In-house IT | Goals | Recommendation | |
Small Store Needing Stability | Magento 2 store, mostly up to date, occasional issues | No | Keep site secure, fix bugs when needed | Essential Plan |
Store Looking to Improve Performance | Magento 2 store, stable but not optimised | No | Improve UX, speed, and conversion rate | Growth Plan |
Established Store with Unlinked Multichannel | Magento 2 store, occasional issues, Amazon & eBay store | No | Link inventory for all channels and manage Magento | Growth Plan + Multichannel Integration |
Established Store Without Dev Team | Magento 2, slightly outdated, multiple extensions | No | Ongoing development, fixes, and improvements | Management Plan |
Integration + Multichannel Expansion | Magento 2, a few versions behind, not fully optimised | No | Amazon store setup + integration, improve operations | Management Plan + Amazon Store Setup |
Scaling Ecommerce Brand | Magento 2, high traffic, multiple integrations | Partial | Scale revenue, optimise performance, expand channels | Partnership Plan |
Major Upgrade Required | Magento 2.3 → needs upgrade to 2.4+ | No | Full upgrade, minimise risk, maintain performance | Management or Partnership Plan + Upgrade Project
(Upgrade delivered via specialist developers with technical oversight) |
Plan Breakdown
Monthly Price | Included Support | Best For | Key Features | |
Essential | £595 | 4 hours | Small stores needing stability & support |
|
Growth | £995 | 10 hours | Stores focused on improving performance |
|
Management | £1695 | 14 hours | Established stores needing hands-off Magento management |
|
Partnership | £2750 | 20 hours | Scaling brands where ecommerce is mission-critical |
|
Support plans cover ongoing improvements and development within your monthly capacity. Larger features or projects are scoped separately.
Unused hours do not roll over. Additional work billed separately.