Lightwork Ecommerce
Privacy Policy
Privacy Policy
Lightwork Ecommerce Ltd
*Last updated: 01/04/2026
1. Introduction
Lightwork Ecommerce Ltd ("Lightwork", "we", "our", "us") is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your information when you visit our website or contact us.
2. Who We Are
Lightwork Ecommerce Ltd provides ecommerce technical services including Magento management, multichannel integration, marketplace optimisation and related services.
For the purposes of data protection law, we are the data controller.
3. Information We Collect
We may collect and process the following data:
- Information you provide
- name
- email address
- website URL
- any information submitted via contact forms
- Automatically collected data
- IP address
- browser type and version
- pages visited and time spent on site
- referring website
4. How We Use Your Information
We use your data to:
- respond to enquiries and provide services
- communicate with you regarding your request
- improve our website and services
- maintain website security
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing
We process personal data under the following lawful bases:
- Legitimate interest — to respond to enquiries and operate our business
- Consent — where you voluntarily submit information via forms
- Contract — where processing is necessary to provide services
6. Data Sharing
We may share your data with:
- service providers (e.g. hosting, analytics tools)
- professional advisers where necessary
We do not share your data for marketing purposes with third parties.
7. Data Storage & Security
We take reasonable technical and organisational measures to protect your data.
Sensitive information is handled securely and retained only for as long as necessary.
Where access to systems is required (e.g. ecommerce platforms), credentials should be shared securely and removed when no longer needed.
8. Data Retention
We retain personal data only for as long as necessary to:
- fulfil the purpose it was collected for
- comply with legal obligations
- resolve disputes
9. Your Rights
Under UK GDPR, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion of your data
- object to processing
- request restriction of processing
To exercise your rights, contact us using the details below.
10. Cookies
Our website may use cookies to:
- improve user experience
- analyse website traffic
You can control cookies through your browser settings.
11. Third-Party Services
We may use third-party tools such as analytics providers or embedded services.
These services may collect data in accordance with their own privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.
13. Contact
If you have any questions about this Privacy Policy or your data, please contact: